Capita - Assistant Manager - People Development

Assistant Manager - People Development

Role Objective :

- To analyze training needs and manage training for the assigned business lines or functions, deliver programs and manage and develop a team of Trainers.

Primary Responsibilities :

- Analyze service, specialist, general management and developmental training requirements for assigned business lines, functions and plan training's

- Co-opt business lines and/or functions (migration/transition/process teams) in design and development of customized training programs

- Conduct training programs and facilitate other learning events while assessing, certifying and reporting on learner performance

- Develop training capability by training trainers as required

- Undertake resource planning in line with annual training calendar

- Facilitate periodic T&C audits.

- Oversee training analytics and MI reporting for relevant stakeholders including approach documents and training effectiveness evaluations

- Periodically co-ordinate with customers (UK client, onshore, offshore) on training updates

- Co-ordinate with vendors on training support

- Coach, guide and support team to achieve individual and team objectives.

Key Result Areas :

- High quality training (feedback from trainees, business lines, functions)

- Training effectiveness

- Training capability development