Capillary Technologies - Strategic Consultant

WE ARE -

Capillary Technologies (http://www.capillarytech.com) is a leading provider of cloud based software solutions that help retailers to intelligently engage with customers through mobile, social and instore channels. Capillary’s cloud based platform powers end to end customer engagement, clienteling, loyalty and social CRM solutions for more than 100 major brands across 10,000 stores bringing instant shopper gratification to over 50 million consumers across South East Asia, Greater China, the Middle East, South Africa, India, the United Kingdom and the United States. Capillary’s customers include industry leaders such as Pizza Hut, Puma, United Colors of Benetton, Jack Willis, Peter England, Nike, @Home, Vishal Megamart, Mothercare, Robinson’s, Store21, Sunglass Hut and Nike.

Capillary’s patent pending cloud platform integrates everything that retail marketers and operators require to engage with their customers, weaving social and mobile experiences into virtually any point of sale device, from legacy terminals to the latest POS devices and mobile tablets. Capillary’s suite of Intelligent Customer Engagement™ solutions offers real time, high quality data capture, actionable analytics, instant cross-sell solutions and instant shopper gratification to generate significant ROI within weeks of implementation.

Capillary is a large – 350+ and growing – company with 75+ IIT/IIM graduates and leading professionals from Microsoft, Oracle, Yahoo, Dunnhumby and Fair Isaac. The company is the recipient of numerous awards and was most recently named to the Red Herring Asia Top 100 Companies of 2012. Capillary is backed by prominent venture capital investors including Sequoia Capital, Norwest Venture Partners and Qualcomm Ventures.

Capillary has a growing presence around the world with offices in Singapore, London, Dubai, Palo Alto, Beijing, Johannesburg, Bangalore, Mumbai and Delhi.

As a Strategic Consultant your responsibilities are -

- Analyze and determine the critical requirements of Key clients and carry them out to ensure world class service experience.

- Design and implement CRM strategies, execute activities and evaluate promotional results.

- Meet program objectives, fulfill end-user requirements, and identify and resolve business requirements issues.

- Coordinate with different teams to understand client requirements and plan and execute them to client satisfaction.

- End to end interfacing from CEO to Operations/Marketing/IT teams of the client

To be a Strategic Consultant, we are looking at -

- Passionate & motivated candidates from IIM graduates with relevant work experience of 3-8 years

- Candidates with 3-5 years of experience in client servicing roles in running loyalty/customer engagement programs for clients in retail/banking/airline/F&B space.

- Strong competency in Microsoft Office (Excel, PowerPoint, Word)

- Project management skills and exposure to project-based work structures

- Excellent understanding of the organization’s goals and objectives

- Comfort in interacting with Senior Management of the client.

Some Personal Attributes to add value to the role -

- Strong customer-service orientation

- Excellent written and oral communication skills

- Excellent listening and interpersonal skills

- Ability to communicate ideas in both technical and user-friendly language

- Ability to conduct research into application issues and products

- Highly self-motivated and directed, with keen attention to detail

- Able to prioritize and execute tasks in a high-pressure environment

- Experience in working in a team-oriented, collaborative environment

- Good sales and negotiation skills