Role Name - Service Delivery Manager - SAP
Experience: 14-18 yrs
Responsibilities -
- Participate in creating proposals, deal reviews and making presentations to the clients
- Delight clients with our delivery and continuous improvements on delivery process, quality and productivity
- Conduct periodic delivery reviews, identify issues and resolve them, advise on risks and suggest corrective actions
- Manage and improve offshore cost of delivery and contribution margins
- Work with onsite delivery executives and transform delivery
- Work with client executives and enhance offshore business
- Manage team of at least 30-50 people across accounts with leads/ PM in each engagement
- Work with the project leads to build capability plans in line with upcoming requirements
- Work closely with customer management to understand the business requirement for the projects, developing effective working relationships and ongoing management processes for the project; manage all Project Finances, PNL, Cost and Invoices and Benefits.
- Manage, monitor and motivate the cross functional teams assigned to the projects
- Maintain good and healthy relations with all internal/ external stakeholders
- Manage visits of the clients to India from reviewing the delivery to showcasing capabilities on prospective areas based on account mining
- Meet existing and new clients and identify opportunities for Rightshore delivery
Skills and Experience -
- Must have managed Large Engagements into Application Management space
- Must be from SAP Background
- Experience of Rightshore delivery model across BUs and geographies
- Should have managed Deals worth: 20-30 Million 3/5 year contracts.
- Strong analytical and problem solving abilities in at least one of the core Business Processes(O2C, P2P,F2M, R2R etc) for atleast one Industry Domain (Manufacturing, CPRD, Life Science Utilities etc)
- Sales, Solutioning skills
- Senior Leadership Stakeholder Management
- Good knowledge of Project Management, ITIL and CMMI Level 5 processes
Educational Qualifications
- B Tech / BE
- Related SAP Certifications
- PMP / Prince2 certification would be an advantage
Didn’t find the job appropriate? Report this Job
Download the iimjobs app to
apply for jobs anywhere, anytime
Download on
App Store
Get it on
Google Play
Scan to Download