Role Name - Service Delivery Manager - SAP
Experience: 14-18 yrs
Responsibilities -
- Participate in creating proposals, deal reviews and making presentations to the clients
- Delight clients with our delivery and continuous improvements on delivery process, quality and productivity
- Conduct periodic delivery reviews, identify issues and resolve them, advise on risks and suggest corrective actions
- Manage and improve offshore cost of delivery and contribution margins
- Work with onsite delivery executives and transform delivery
- Work with client executives and enhance offshore business
- Manage team of at least 30-50 people across accounts with leads/ PM in each engagement
- Work with the project leads to build capability plans in line with upcoming requirements
- Work closely with customer management to understand the business requirement for the projects, developing effective working relationships and ongoing management processes for the project; manage all Project Finances, PNL, Cost and Invoices and Benefits.
- Manage, monitor and motivate the cross functional teams assigned to the projects
- Maintain good and healthy relations with all internal/ external stakeholders
- Manage visits of the clients to India from reviewing the delivery to showcasing capabilities on prospective areas based on account mining
- Meet existing and new clients and identify opportunities for Rightshore delivery
Skills and Experience -
- Must have managed Large Engagements into Application Management space
- Must be from SAP Background
- Experience of Rightshore delivery model across BUs and geographies
- Should have managed Deals worth: 20-30 Million 3/5 year contracts.
- Strong analytical and problem solving abilities in at least one of the core Business Processes(O2C, P2P,F2M, R2R etc) for atleast one Industry Domain (Manufacturing, CPRD, Life Science Utilities etc)
- Sales, Solutioning skills
- Senior Leadership Stakeholder Management
- Good knowledge of Project Management, ITIL and CMMI Level 5 processes
Educational Qualifications
- B Tech / BE
- Related SAP Certifications
- PMP / Prince2 certification would be an advantage
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