Capgemini - ITIL Process Consultant

Roles & Responsibilities:

- Executing end to end consulting projects based on ITIL / ISO 20000 / CMMI SVC

- Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials

- Facilitate integration of tools, processes and SLA / KPI's

- Define measurement framework for SLA/KPI's

- Active contribution in Pre-sales activities and customer relationship management

- Active contribution in sales and brand building

- Ownership of client engagements and quality deliverables

- The job may involve short-term, medium term travel to customer locations globally / domestic

- Contribute best practices to knowledge repository

- Mentoring ITIL consultants

Required Skills:

- Should have executed end to end consulting assignment which includes Gap analysis, Process Definition, implementation road map and auditing

- Knowledge on Application Maintenance lifecycle and Transition

- Experience in interaction with clients

- Excellent communication, interpersonal & presentation skills

Desired Skills & Experience:

- Certified ITIL Expert or at least 2 Intermediate modules

- ISO/IEC 20000 Implementer / Lead auditor

- At least 2 years experience in ITIL consulting

- Experience in delivering ITIL training sessions

- Assessment/auditing skills

- Experience/expertise/exposure to other related frameworks and standards like ISO 9001, Six Sigma, COBIT, CMMi SVC etc will be an added advantage