Capgemini - IT Business Relationship Manager

Job Description : Business Relationship Manager

Role Profile :

Responsible for the business relationships in a particular scope for one or more business units at Capgemini India.

In addition to this :

Management of business satisfaction, business demand processes, and communication about the Group IT strategy and initiatives

Proactive support of Business IT evolving needs, in alignment with Group strategy.

Drive Business Digital Transformation

Identify added value opportunities by combining business insights and current/emerging technologies.

Articulate Group IT vision and tools in the context of Business expectations.

Manage Demand

Ensure Business demand is properly captured and documented

Partner with other Group IT teams in defining priorities and plans (advocacy)

Supporting the business in presenting how and to what extent (new) technology is applied to IT services

Supporting the creation of business cases for ideas, business requests, and initiatives

Manage Relationships

Being single point of contact for the business regarding Group IT services provided

Manage relationships with business in selected scope

Communicate on Group IT activities

Measure and report satisfaction (SLA)

Coordinate activities within scope (i.e. deployment plans)

Manage IT allocation process (finance)

Partner with Group IT teams

Help to transform demand into properly documented requirements

Help manage escalations or conflicting items.

Support compliance with defined IT processes

Organize global coverage with regional teams (BRM network)

Aligning with the business on the applicable Service Level Agreement

Reporting on the defined KPI's of the Service Level Agreement to the main business stakeholders

Organizing Service Reviews to obtain overall feedback from the business on the service delivery

Conducting user survey's and obtaining OTACE reporting where applicable

Skill and competencies

IT Management

Program Management (change management included)

Service management (optional)

IT or enterprise Architecture exposure.

One technical expertise

Sales Management

Fluent in English

Excellent Communication abilities (in English), needed to articulate business to IT and reverse visions

Analytical approach to problem-solving

On time and accurate Reporting

Thinking forward

Proactive attitude and autonomy

Demonstrated leadership qualities such as conflict/issue resolution, the ability of effective escalation management.

Provide connectivity solutions as required by business

Plan, Design & Implement of new services, technology upgrades.

Undertake technology POC and design and deployment activities as part of major projects

Maintain up-to-date design documents

Experience

10+ years IT management background (cost center or center of expertise)

- Business experience is a Plus

Experience in business process analysis, defining/implementing user requirements and IT projects

Strong in strategic topics, adding value to vision and strategy

Good facilitator in getting commitment and buy-in