Camp K12 - Customer Success Manager

About us :

- Camp K12 (campk12.com) is an EdTech startup founded by an MIT Computer Science / Harvard MBA alum (ex McKinsey & Google) and ex-CEO of Apple India. Our core team comes from esteemed organizations like Apple, Google, Microsoft, IIT, IIM, Harvard & MIT.

- We're re-imagining K-12 education for the 21st century, re-thinking the WHAT and HOW of education.

- Currently we offer LIVE online coding courses for kids age 6-18 taught by the top 1% instructors hand-picked and rigorously trained, teaching on our custom-built online classroom, Camp K12 LIVE.

- We're a young early-stage startup backed by SAIF Partners and Matrix Partners.

Job Description :

- We are looking for a qualified Team Leader - Client Relations to join our team! If you are a self-driven and ambitious tech-savvy professional with a high sense of ownership towards your work, we would love to meet you!

Roles & Responsibilities :

- Oversee the hiring, orienting, and training of our customer experience team

- Define and implement standards/procedures for ensuring optimal customer experience

- Conduct surveys to gather information on customer opinion of rendered services

- Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries

- Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company

- Liaise with the production and creative departments to ensure delivery of high quality products and services

- Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service

Pre-requisites :

- You have a proven track record of handling a company's end to end customer experience department.

- You have a high sense of ownership towards your work.

- Experience in customer care for 3-4 years in a team handling role.

- Excellent written and verbal communication skills.

- Analytical skills and attention to detail.

- Ed-Tech experience is preferred.