CallHealth - Senior Manager - Project/Program Management

Job description

CallHealth Services is expanding its business, bringing and engaging with large corporates. We require a dynamic personality who can manage the relationship as well as have Operations and Service Delivery responsibilities for Clients / Accounts. Candidate would be responsible for business growth and efficiently running the operations of projects and programs.

We are looking for a Senior Manager - Project / Program Management to build and preserve trusting relationships with our clients. To succeed in this role, you should be an excellent communicator, build rapport with clients / customers and have good project and program management skills. We also expect you to be a strategic thinker with an analytical bend of mind and strong problem-solving skills.

Job Responsibilities :

- Provides Leadership to project and program management.

- Relationship Management / Key Account Management / Large Account Management 

- To manage and hold all large account / client activities, be the sole owner of running the operations and Service Deliver smoothly and increase the business for the given set of Clients.

- Be the single point of contact for allotted accounts and should be able to interact with senior stakeholders of large clients

- Should be able to manage all the Operations and Service Delivery for different projects / Clients.

- Should be able to manage end to end relationship with clients

- Should be able to collaborate with all internal stakeholders

- Candidate should be able to manage and run operations efficiently and smoothly with all the partners and vendors

- Resolve customer complaints quickly and effectively, escalation management

- Understand client's requirement and develop plan / solutions to address that

- Ensuring the Service Delivery happens smoothly and efficiently

- Managing the end to end Service Delivery and Operations

- Should be the owner of P/L for the accounts/clients

- Candidate would be based in Hyderabad city and can be required to move to other locations as per the requirement.

Required Candidate profile

- Candidate should be an MBA or B Tech from reputed college

- Should be fluent in English

- Should be from Healthcare Industry, who have managed large Clients

- Candidates from Healthcare Industry are encouraged and would be given priority

- Should be from Hyderabad or willing to settle in Hyderabad