Call Centre Mgr - Outbound - BFSI Sales

Position Title : Manager – Call Centre Outbound

Department : D2C & Marketing

Grade : Manager/AM

Sub-Department : Marketing

Location(s) : Mumbai (HO)

Responsibilities:

- Manage a dedicated telesales team to generate business from database.

- Manage the overall personnel ,performance ,daily operations and discipline of the assigned team

- Manage the day to day activities with assigned vendors for telecalling activity, collection process, payment process .

- Liase with underwriters in decisioning of sourcing the new business.

- Maintenance of MIS relating to performance of each individual of the team and timely upward and downward feedback.

- Interface with key strategic initiatives in Sales Management including controls, systems, incentive models, recruitment/anti-attrition and others.

- Drive Monthly Sales Targets.

- Achieve productivity per head count.

- Coaching & Training of the Team

- Achieve COA Targets.

Key skills:

- Good Communication skills.

- Must be from insurance telesales background

- Experience in handling multiple tasks

- Any Graduate/Post Graduate

Experience:

- Must have at least 5-6 yrs of experience into team handling.

- Excellent Problem Solving, Analytical and communication skills

- Ability to handle work through agencies and vendors

- Decision Making Ability and Independent working ability

- Experience in Call centre management and understanding of processes involved

Contact-
Priyanka Thakur
Mount Talent Consulting, India, APAC & EMEA
Mount Technology Consulting Inc., USA
priyankat@mounttalent.com | Cell: +91- 9560686333 | Website:www.mounttalent.com
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