ByteDance - Manager - Sales Operations & CRM

Salary offered : 8 - 15 LPA

Operations & CRM Manager

- Help find opportunities to improve sales team efficiencies, and lead efforts to scale standard methodologies across verticals/sectors

- Develop, lead & report on key revenue and sales pipeline metrics along with Sales team

- Make sure data input process is efficient and reporting is smooth

- Set up training plan for Sales & create/own training material

- Set up and lead a team supporting manual calculations and their automation

- Lead a team of Operations executives supporting operational aspect

- Manual calculations, automation, training & knowledge tests

- Collaborate with sister teams to automate CRM tool to increase the through

- Put rate of all operational teams

- Manage the GCRM system and help improvise the tool for India market

- Work with the global team to create market specific tools and implementation processes

- Create dashboards and reports for leadership for visbility and decision making

- Work to develop data infrastructure (data pipelines, reports etc) and other tools (Tableau, Salesforce, etc.) to make analytics easier and more effective

- Bachelor's Degree or equivalent education/experience, MBA is preferred;

- 4+ years of overall experience in Operations & Reporting

- 4+ years of experience with CRM tools (Salesforce or similar tools preferred)

- 4+ years of experience in optimizing revenue recording processes and training Sales teams

- Project management & strategic implementation experience preferred

- Experience in creating tailor made CRM processes with product development teams

- Passion and experience leading functional initiatives, with proven track record in taking projects from opportunity to execution and results

- Strong written and verbal communication skills, with a track record of presenting to senior management

- Strong time management skills and ability to prioritize multiple projects

- Demonstrated scaling of expertise and best practices

- Experience working within a high-growth, technology company would be highly beneficial

- Experience in optimizing sales process and performance