BYJU'S - Manager - User Experience

Strategy Planning:

- Work with department leadership to drive and deliver upon key strategic initiatives

- Continuously work to further the quest for making BYJU'S a Great Place to Work

Customer Centricity:

- Show bias for action for business KRAs - Revenue achievements, Referral Targets, Customer Satisfaction

- Own and deliver revenue targets for the vertical by maximizing customer experience

- Drive referral metrics in a consistent and sustainable way through customer advocacy

- Participate in designing robust processes and driving adherence and execution of the same

- Act as a trusted partner for peers, from across the company through social intelligence

People and Operation:

- Manage high performing teams with 20 + members and drive efficient talent management

- Consistently work towards motivating, mentoring and driving the team to achieve greater sustained results

- Monitor skill requirements of the team through periodic performance interventions

Experience:

- 5-8 years of people - leadership experience in managing medium to large teams (inside sales, direct sales, key account management)

- Excellent communication, listening and mentorship skills

- Proficient in dealing with large data sets and making business sense out of it.

- Tolerance for ambiguity and ability to work in a changing environment, with an entrepreneurial approach & mindset.

- Good networking skills with effective interpersonal skills to work across various business functions and influence different stakeholders.

- Experience operating in shared services or offshore-onshore teams