Business Unit Head - Roads Operations

Responsibilities

- Preparation of standards for projects of toll collection and HTMS.

- Should have experience of international latest practices in the field of HTMS and tolling.

- Directs and oversees the product development & enhancements, testing, installation and maintenance of the electronic toll collection system

- Works closely with the Toll Systems on system integration progress and strategic information technology issues.

- Strategic outlook to multiple hardware interfaces and integration

- Manages and oversees violation enforcement

- Monitors performance against benchmarks; works closely with customers both internal & external to resolve conflicts and issues, as necessary.

- Travels to various locations to review operations.

- Provides monthly reports to management

- Assigns staff to monitor and manage ground operations

- Maintains collaborative, effective working relationships with team, customers & regulatory departments

- Makes recommendations to the management regarding policy changes and implementation.

- Works collaboratively and effectively with the various regulatory authorities - IHMCL or NHAI regarding disputes

- Investigate & Researches, negotiates and settles customer cases.

- Participates in collection agency new employee training sessions;

- Works effectively and collaboratively with contractual collection agencies to identify and resolve operational, customer service, and specific customer issues/problems.

- Establishes and monitors key performance indicators with respect to customer service; assesses quality and performance on a regular basis

- makes recommendations for action and/or remediation, as appropriate.

- Participates in meetings regarding new projects; systems performance, planning and maintenance; and contract procurement, performance and modification.

- Works collaboratively and effectively with key stakeholders, including but not limited to customers, other tolling agencies, employees, contractors

- Assists in the establishment of policies, procedures and business rules with respect to toll collections systems, revenue collection and back-office operations.

Roles & Responsibility:

- Toll Management Product

- Highway Traffic Management Services

- Roads Operations

- Tolling Operations

- Maintenance & Supervision

Experience

- Bachelor's degree in Business, Management or related field.

- Significant related work experience.

- 10-12 years of experience in a variety of operations roles.

- Minimum of 10 years successful experience in managing the overall operations.

- Excellent analytical skills.

- Excellent strategic management and project management skills.

- Skills in collaborating with internal and external resources.

- Excellent written and verbal communications skills.

- Proficient in MS Word, Outlook, Excel and PowerPoint.

- Good communication skills

Please apply with below details in your resume:

Candidate Name:-
Company Name:-
Time Spent In Your Current Organization:-
Current Location:-
Preferred Location - Mumbai / Gurgaon :-
Date of birth (for uploading the resume) :-
Total Experience:-
Relevant Experience in managing the overall Road operations (10+ yrs):
Current Designation:-
Current Salary:
Salary Expectations:
Notice Period:
Able To Join In how many days :-
No. Of Jobs Changed:-
Reasons For Change:
Communication Skills (1 Low And 5 High):-
Willing To Attend Hangout Interview:-