Business Relationship Manager/Client Success Partner/Inside Sales Manager - ITES/KPO

The Business Relationship Manager (BRM) / Inside Sales Manager is responsible for growth and retention of a client portfolio comprised of up to Multiple accounts. As a Business Relationship Manager, you will be responsible for full end to end customer account management. The successful BRM not only manages the day to day screening program for the customer, he/she develops strategic relationships with the customer & identifies opportunities to expand Organizations footprint within the customer via incremental products and services.

Roles & Responsibilities :

- Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base.

- Understand each clients organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity. Assist client in goal achievement by leveraging Organisations products and services.

- Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of clients turnover in key roles.

- Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction.

- Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers. Manage client interactions using Salesforce.com.

- Conduct regular business reviews using value add propositions to mitigate client risk and enhance organization business

- Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business.

Skills / Knowledge/ Experience/ Qualification:

- Graduate / PG / MBA with Min 5+ years experience in a client-facing role / Inside Sales

- Sales and/or sales management / Inside Sales experience

- Team management experience is a plus

- Microsoft Office Expert, Required (especially Excel)

- Salesforce.com Intermediate, Required

- High comfort level with technology and software systems

- Strong client focus commitment to delivering superior client experience and advocating for client needs

- Consultative selling skills experience expanding account reach, up/cross-selling, new business development

- Negotiation and Listening skills ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win

- Analytical skills assess risk and opportunity, identify innovative ways to effectively address client needs in a high-volume, transactional environment, analyze performance indicators and use to inform strategies and tactics

- Excellent oral and written communication skills

- Organization ability to prioritize and focus on value-add activity, ability to multi-task

- Attention to detail