Business Process Re-Engineering Analyst - Bank

Candidates from Mumbai will be prefered

Candidates who have demonstrated process re-engineering projects will be preferred

Candidates currently working with consulting / IT servicers companies will be preferred

- Developing Process scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

- Coordinate internal resources

- Ensure Process Notes are delivered on-time and within scope

- Ensure resource availability and allocation

- Develop a detailed plan to track progress

- Develop detailed Process Note on all cross functional department in the Organization

- Create and maintain comprehensive Process documentation

- Benchmark process performance using appropriate systems, tools and techniques

- Report and escalate to management as needed

- Manage the relationship with all stakeholders

- Perform risk management to minimize process risks

- Interact with all levels of management and be able to document existing processes, manage and analyze data, and recommend enhanced business processes

- Use knowledge and understanding of process improvement approaches to train and/or facilitate working sessions regarding business processes

- Provide expertise based on previous experience with training and technical assistance, business process analysis, change management, and other performance improvement

- Lead the analyses of IRC operations, business processes, and organizational structures using business process reengineering and improvement (BPR/BPI) methods and tools

- Work in a team environment and provide business process management expertise to staff engagements and project work streams

- Provide guidance and advice to senior leaders and officers on the most effective and efficient use of resources to ensure positive and measurable outcomes

- Maintain inventory of business processes and coordinate updates to the inventory working with various Operations department teams

- Identify opportunities to improve work processes, enhance quality of service and productivity, and communicate opportunities to Operations department leadership

- Develop and monitor scorecard and other tools to measure success of process improvement initiatives

- Stay abreast of leading practices for business process documentation and execution

- Champion process improvement methodologies (e.g., Lean)

- Support a culture focused on customer service, continuous improvement, and performance measurement

- Use feedback system to enhance business performance and organizational effectiveness

- Partner with functional teams to share continuous improvement best practices

- Coach the other teams on process improvement practices; understand how to drive behavior change and adoption for new/changed processes

- Communicate Lean and other process improvement methodologies to the organization Technical Competencies

- Proficiency with Microsoft Word, Excel, PowerPoint, Visio and Project

- Technical background, with understanding or hands-on experience in processes in BFSI Sector

- Knowledge in LOS, LMS, CRM is preferable

- Strategic Orientation

- Execution Focus

- Collaborative Approach Personal Attributes

- Excellent communication skills, written and verbal

- Solid organizational skills including attention to detail and multi-tasking skills Eligibility Graduate or PG; preferably in the fields of Science, Analytics, Engineering or Business management

- Required Experience - 2-7 years progressive experience in business improvement and performance measurement projects

- Demonstrated track record of reengineering business processes and driving adoption across an organization/department

- Clear understanding of business process streamlining methodologies

- Accredited in Lean, Six Sigma or other process improvement methodology

- Has managed functional processes and policies and/or projects

- Experience of implementing continuous improvement processes