Business Operations Analyst

Responsibilities:

Data Analysis & Reporting:

- Analyze forecasted volume and staffing coverage to ensure service delivery targets are consistently met.

- Provide real-time monitoring on report delivery and proactively identify potential delays to avoid missed deadlines.

- Assist management in report generation and ensure timely delivery to meet workflow requirements.

- Participate in creating internal and external reports for senior leadership, presenting insights and data visualizations.

- Cleanse and normalize large datasets to ensure accuracy and facilitate data analysis.

Operations Management & Support:

- Coordinate day-to-day operations to streamline workflows and troubleshoot any issues that may arise.

- Manage and anticipate the broader needs of management, providing proactive support and solutions.

Vendor Management:

- Develop and maintain positive relationships with vendors to ensure effective service delivery and adherence to agreements.

Process & Technology:

- Adhere to established Standard Operating Procedures (SOPs) to ensure operational consistency and quality.

- Utilize advanced Excel functions and reporting tools to gather data, conduct analysis, and generate reports.

Qualifications:

- Minimum 2-3 years of experience in a business operations or data analyst role.

- Strong analytical and problem-solving skills with a data-driven approach to decision-making.

- Excellent communication and interpersonal skills, with the ability to collaborate effectively with all levels of management