Business Manager - Telesales Team

Job Description:

We are seeking a highly skilled and motivated Business Manager to join our dynamic tele sales team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in Tele Business Management.

Job Responsibilities:

- The position holder will be managing a team of 20-30 individuals.

- Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients.

- Build and manage productive, professional relationships with clients.

- Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs.

- Ensure prompt resolution of client complaints.

- Assist the field sales team in achieving revenue and client retention targets by systematic follow-up & time bound closures.

- Daily 08-10 meaningful telephone/video calls with client.

Key Skills:

- Client handling and application of Tele-sales techniques

- Quick thinking and problem-solving

- Verbal communication with active listening

- Vision and foresight to create new opportunities for customers.

- Team Management & Interpersonal skills

- Data Interpretation & Reports Management