Business Manager - Tele Sales & Service - eCommerce

Business Manager - Tele Sales & Service

Location : Noida

Department : Prime / Value / KCD (Client Servicing)

About Us:

IndiaMART is India's largest online B2B marketplace, connecting buyers with sellers. Over last 25 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'Bada Aasaan Hai,' appropriately depicts our approach. With 76 million product offerings and 6.7 million responsive supplier base, we provide ease and convenience to our 138 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike. Headquartered in Noida, we have 3,000+ employees located across 32 offices in the country.

Why Join IndiaMART:

Our greatest assets are the IndiaMARTians. For our employee's personal and professional development, we provide a variety of career advancement opportunities as well as learning and development activities. They get the benefit of working with India's largest online B2B marketplace along with a fast-paced career progression. Potential employees can advance to the leadership roles within five years of their work tenure. We have more than 500 employees working with us who are testimony to this program. The superheroes take advantage of our cutting-edge I-LEAP program, which allows employees to "Learn as they Work". Our

Superlative Incentive Programs, arguably among the best in business today, allows them to earn more as they do more.

Business Manager - Tele Sales & Servicing

Key Success factors for an Individual: -

- Aggressive self-starter who inspires a diverse team.

- Hunger to grow and learn.

- Positive and enthusiastic attitude.

- Customer Orientation.

What the Role involves : -

The position holder will be managing a team of 20-30 individuals.

- Accurately plan, forecast and achieve fortnightly, monthly client retention targets in the assigned set of clients.

- Build and manage productive, professional relationships with clients.

- Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs.

- Ensure prompt resolution of client complaints

- Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets.

- Daily 08-10 meaningful telephone/video calls with clients.

Critical Skills of a Suitable Candidate:

- Client handling and application of Tele-sales techniques.

- Quick thinking and problem-solving.

- Verbal communication with active listening.

- Vision and foresight to create new opportunities for customer.

- Team Management & Interpersonal skills.

- Data Interpretation & Report Management.

You Can Apply if you have: -

- 80%+ marks in 10th and 12th

- MBA with 1-5 yr of experience in Sales / Servicing / Retention.

- Preference for candidates with Team handling.