Business Manager - Sales/Servicing/Retention - Telecom

Business Manager

Job Responsibilities:

- The position holder will be managing a team of 20-30 individuals.

- Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients.

- Build and manage productive, professional relationships with clients.

- Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfillment of their training needs.

- Ensure prompt resolution of client complaints.

- Assist the field sales team in achieving revenue and client retention targets by systematic follow-up & time bound closures.

- Daily 08-10 meaningful telephone/video calls with client.

Key Skills:

- Client handling and application of Tele-sales techniques

- Quick thinking and problem-solving

- Verbal communication with active listening

- Vision and foresight to create new opportunities for customers.

- Team Management & Interpersonal skills

- Data Interpretation & Reports Management

Experience and Education:

- 80%+ marks in 10th and 12th

- MBA with 3-5 yrs. of experience in Sales / Servicing / Retention.

- Preference for candidates with Team handling experience of 10+ individuals (at-least 1 yr+ Team Handling experience)