Business Manager/Sales-Service-Retention Manager - eCommerce/BFSI/FMCG/Media

Key Success factors for an Individual -

- Aggressive self-starter who inspires a diverse team

- Hunger to grow and learn

- Positive and enthusiastic attitude

- Customer Orientation

What the Role involves :

- The position holder will be managing a team of 10-20 individuals

- Accurately plan, forecast and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients

- Build and manage productive, professional relationships with clients

- Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs

- Ensure prompt resolution of client complaints

- Provide consultation to clients on digital marketing, recommend and offer digital marketing solutions

- Daily 2-4 in person meetings (F2F) with clients onsite

Critical Skills of a Suitable Candidate :

- Application of sales techniques

- Quick thinking and problem-solving

- Verbal communication with active listening

- Vision and foresight to create new opportunities for customer

- Team Management & Interpersonal skills

- Data Interpretation & Reports Management

You Can Apply if you have:

- 80%+ marks in 10th and 12th

- MBA with 1-4 yr of experience in Sales / Servicing / Retention

- Preference for candidates with Team handling experience of 10+ individuals (at least 1yr+ experience)

REQUIREMENTS ARE IN BOTH B2C AND B2 SALES ENVIRONMENT.

Academics : Ideally an Engineer with a tier 1/2/3 MBA