Business Manager - eCommerce

Job Responsibilities:

- The position holder will be managing a team of 20-30 individuals. Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients.

- Build and manage productive, professional relationships with clients.

- Hire, Train, and Retain your team.

- Formulate their developmental plan and ensure fulfilment of their training needs.

- Ensure prompt resolution of client complaints.

- Assist the field sales team in achieving revenue and client retention targets by systematic follow-up & time bound closures.

- Daily 2-3 in person meetings (F2F) with clients onsite.

Key Skills:

- Application of sales techniques

- Quick thinking and problem-solving

- Verbal communication with active listening

- Vision and foresight to create new opportunities for customers.

- Team Management & Interpersonal skills Understanding of Client Segmentation, Data & Report Management

Experience and Education:

- 80%+ marks in 10th and 12th

- MBA with 4-5 yrs. of experience in Sales / Servicing / Retention

- Preference for candidates with Team handling experience of 10+ individuals (at-least 2yr+ experience)