Business Manager - BFSI/Telecom/FMCG

Key Responsibilities :

- Revenue maximization and achievement of business targets by improving client Renewals and Upsells

- Act like a consultant to the clients and ensure high level of client satisfaction through personalized solutions and issue resolutions

- Capturing key process and product feedback for client experience improvements through data analysis and RCAs

- Drive quality service demonstrations by team on video meetings

- Regular team trainings and audits to maintain service quality

Critical Skills of a Suitable Candidates :

- Excellent Team-handling skills

- Good verbal and written communication

- Able to multi-task well

- Effective decision-making abilities