Business Management Team Manager - Market Group - Investment Bank

Business : Markets

Role Title : Business Management Team Manager - Markets

Location : Bangalore

Job Purpose :

- Lead Business Management resource for Markets across FX, Fixed Income, Rates and the Markets Management Office in London.

- Management responsibility for business management resources in Bangalore.

- Establishment of the Strategic Planning function for Markets

- Responsible for building an enthusiastic and motivated team that demonstrate Values and principles

- Provide leadership, support, guidance and coaching to all team members

- Be involved in strategic discussions with the senior management teams within the offshore centre and also with onshore business partners to enhance the quality of output

Specific responsibilities include :

- Strategic Planning will extend the BAU Business Management function to produce the relevant MI and analytics required to inform strategic planning activities of the Markets Management Office. The function will work with senior stakeholders in each asset classes (FX, Fixed Income and Rates) and the Markets Management Office to drive analysis and planning of strategic initiatives.

- Engage with Group Strategy and Planning on of Group level strategic initiatives that impact Markets, and Markets originated strategic initiatives

- Coordination and support of the governance forums for each of the asset classes (FX, Fixed Income and Equities) and the Markets Management Office

- Coordination and ownership of Management Information required by each of the asset classes and the Markets Management Office for business monitoring and key decision making - across strategic initiatives, business performance and headcount.

- The role holder will play a key role in driving a globally consistent Business Management MI function across Markets.

- Liaison with COO community as a communication point for the Management Office on key initiatives, change programmes, issues and other important business impacts which are critical for the Management Office to both understand and to be positioned to provide support for where necessary.

- Support of the Head of Business Development and Global COO in central Management Office owned and executed initiatives (for example the Front to Back Governance) on an ad hoc basis

- Interaction with key Markets support Functions including Operations, Compliance, Finance and Product Control, and Technology with regards to Management Office governance forums and associated information gathering

- At this stage, it's the "seed capital" that is been deployed to cater to the initial thrust of businesses and its people in Bangalore. The JD reflects the initial expectations from the roles at this stage. As the migration progresses with clear deliverables identified, more details will be added to the JD

Principal Accountabilities :

- Key activities and decision making areas Typical KPIs and Targets

Impact on the Business :

- Ensuring consistency and timely completion of governance forum information packs and more broadly Management Office collated MI

- Streamlined Management Office information gathering, production and reporting

- Globally consistent Business Management MI

- Cognizant of changing regulatory environment and ramp up team to cater for future growth needs

- Accurate MIs and management pack

- Effective PLAs for all processes with strong governance and oversight

Customers / Stakeholders :

- Key resources in Markets Management Office in London - including Global Head of Business Development and associated Business Management resources

- Markets COO Community including Regional and Asset Class COOs and associated Business Managers

- Feedback from key Markets stakeholders

- Ability to drive change with global asset class COOs & business managers

Leadership & Teamwork :

- Responsible for establishment and leadership of the Markets Business Management and Strategic Planning function in Bangalore

- Responsible for ensuring seamless communication and teamwork between Business Management resources in Onshore locations and counterpart resources in Bangalore

- Builds strong relationships with counterpart resources in Onshore locations

- Set expectations, share best practice and manage, monitor, coach and develop leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience

- Drives performance management through coaching with productive use of Personal Development Plans and appropriate follow up

- Establishing robust and sustainable markets capability in service centre

- Coach and mentor team members

- Ensure team has clear understanding on wider Markets strategy

Operational Effectiveness & Control :

- Lead the continuing development, implementation and improvement of the processes, structures, capabilities, capacity and infrastructure needed to deliver Management Office Business Management responsibilities

- Establish and maintain a robust and efficient control environment across the Markets Management Office. together with early identification and effective resolution or escalation of issues that arise

- Lead the development, implementation and maintenance of management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities) :

- First off shoring of Markets Front Office roles so strong support and guidance will be required for the business

- A rapidly changing regulatory environment with extensive impacts on the Markets businesses

- A high risk and sensitive set of functions potentially to be off shored so it is critical there is no negative business or client impact

- Increasing focus on business continuity delivery

- Availability of appropriate resources and conflicting priorities across the business

Role Context :

By the end of 2015 the GBM footprint across the GSCs will be over 7000 FTE across 7 centres and 6 countries. The Service Centres will be supporting all business lines within GBM including Markets, HSS and Banking. Within the GBM Service Centre responsibility is also some of the global functions support for the businesses including for example Wholesale and Traded Risk.

The Markets Front Office roles ned to be integrated in to the wider GBM Service Centre structure whilst ensuring appropriate segregation with an effective support structure both within Markets as well as the wider GBM and HOST structures.

Core Capabilities :

Achieving Excellence :

- Focuses on driving results, even under pressure, through personal drive and perseverance and by encouraging collaboration, creating clarity and building stakeholder commitment

- Develops the infrastructure and capabilities needed to enable operational effectiveness and the delivery of the desired results and ensures that decision making is delegated to the most appropriate people

Customer / Stakeholder Focus :

Leads a Customer / Stakeholder-Centred Culture :

- Champions the development and delivery of initiatives to deliver outstanding customer service and improve customer / stakeholder advocacy

- Proactively leads research into external markets and competitors to identify and share ways to differentiate and deliver value to our customers / stakeholders in line with strategy

- Promotes the most appropriate and sustainable solution for our customers even when this may not be the most profitable short term solution

- Deepens customer / stakeholder insight by gathering information from many sources and uses it to shape approach to our customers / stakeholders

Driving Sustainable Growth

- Ensures that customer propositions or business improvement programmes demonstrate clear, measurable, worthwhile benefits over the short, medium and long-term and identifies the full range of implications on the future success of the business

- Leads and facilitates change, understanding and applying change methodologies to communicate about, prepare for and implement change successfully

Emphasises the importance and value of taking a cross-business or international view when developing business management practises

Managing Risk Responsibly :

- Ensures risk policies and governance frameworks are appropriately implemented in their part of the business

- Communicates changes in policy and governance and reinforces risk processes in the way their team work

- Establishes and maintains an environment where risk is routinely anticipated, acknowledged, identified, quantified and acted upon in a timely and efficient way

- Promotes the use of risk management processes and ideas to enable their team to manage risk ethically across regions and business areas and enable their teams to do business safely in accordance with corporate sustainability policies

Management of Risk :

- The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours that form part of the Values and culture and adhering to risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.

- The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the - Three Lines of Defence.

- The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.

Knowledge & Experience / Qualifications :

- Overall experience of 3-7 years in financial service industry and most recent experience in markets business for a minimum period of 2 years

- Experience in migrating functions will be an asset

- Analytical Skills - proven interpretation and utilisation of management information