Business Head - Service - Passenger Car

BUSINESS HEAD

Job:

- To devise and implement aggressive service marketing strategies and innovative campaigns for ensuring high level of customer satisfaction and business growth.

- To maximise cost efficiency and productivity and to liaise with Principals on technical matters and warranty.

- To effectively plan manpower, training and development programmes in line with the changing technology.

- Planned upgradation / expansion of service infrastructure / resources will be an important area of responsibility.

- A self motivated individual who can lead and motivate a large team of service professionals & run Service as an independent profit centre would be the preferred choice. .

Qualification: Degree in Automobile / Mechanical Engineering preferably with additional management qualification from reputed institute.

Experience:

- 25 years of experience in after sales service of which at least 5 years should be in a top management position with profit centre responsibility of a reputed automobile manufacturer / dealership.

- Sound knowledge of the latest technologies, adequate hands-on experience, excellent man-management skills and strong commercial acumen are essential pre-requisites.

- Proven experience of managing a very large service operation with multiple locations and a big team of Technicians, Supervisors and Managers is a must.