Business Head - Segment Sales - Client Services - IIM/IIT

Business Head (Segment Sales)

- Our Client is India's largest channel, it focuses on providing a platform to SMEs, large enterprises as well as individuals.

- Founded in 1996, the company's mission is 'to make doing business easy'. Keeping this mission in mind, it comes up with appropriate initiatives from time to time. Recently, it has announced its entry in the fintech space.

- It has 6.5+Mn sellers and 125+Mn buyers registered on the platform. It has 72+Mn products listed across 97,000+ product categories and deliver 50+ Mn business enquiries every month. The company has presence in 1000+ cities across India through its own sales force and channel partner network. It is listed on National Stock Exchange and Bombay Stock Exchange.

Job Summary : In this role you will be accountable for managing the P&L for a segment (sub-vertical) of the client's customers. Customer growth, retaining customers, revenue growth (revenue per customer) , strengthening team capabilities and building a customer centric team will be some of the key focus areas for this role.

Tasks :

1. Prepare weekly, monthly, quarterly and annual operating plans.

2. Segment the customers and design strategies to achieve these plans.

3. Ensure profitability by managing the cost of client servicing/upsell/acquisition.

4. Ensure a seamless customer journey throughout the customer life cycle by closely monitoring customer engagement parameters at each customer touch point.

5. Build processes and capacity to carry out timely and effective interventions to address customer issues

6. Develop and implement performance metrics, incentive structure, sales promotion schemes and processes to monitor key input parameters to increase the overall productivity of the team.

7. Hire, train & retain a team that is customer centric and has a consultative selling approach.

Experience :

- 8 to 10 Years of experience in Subscription or Media or Services Sales / Key Account Management/ Sales Operations Management

- Experience of Managing a 100+ strong client servicing/client acquisition team.

- Experience of Managing a large client portfolio.

Skill Sets:

1. Strong interpersonal and communication skills

2. Customer centricity & problem solver

3. Should be analytical, having business acumen with the aptitude to manage P&L, cash flow and financial projections.

4. Should have exposure to designing processes /checks to measure the quality of input and output in a consultation lead sales/client servicing process.

5. Excellent verbal and written communication and presentation skills.

6. Exposure to data science and other tech tools / IT savvy will be an added advantage.

Qualifications :

- A Master's degree in Business Management from IIM or similar Institute

- B Tech from a premiere engineering college would be preferred.