Business Head - Sales & Operations - Recruitment Services

Position Description:

The Business Head Role, would spearhead the Sales & Operations initiatives in order to make in-roads into the market with our multiple service offerings, expand client base, maximize revenue & market share while ensuring profitability. This is a critical leadership role that has the opportunity to define the future of our recruitment services value proposition to the US / India markets. Being a combination of a Business Development & Service Delivery role, the individual would be expected to own the end-to-end Sales & Delivery cycle - lead generation-deal closure to Client Management - Service Delivery & overall Operations.

In addition, prior experience in the US/India Staffing industry, Business Development & Service Delivery management would be very useful in this role.

Reports to: Director

Responsibilities:

- Ability to acquire Clients for multiple recriutment servies

- Able to grow the business in alignment with company business plans.

- Responsible for managing and enhancing the existing Client relationships.

- Strategic planning in developing new clients, new strategies and its implementation.

- Scrutiny of Contracts to ensure adherence to company policies and payment terms.

Responsible in co-ordinating with clients for payments..

- Handling Client Management, Service Delivery, Operations and Employee Management for both sourcing and recruiting teams

- Prioritize requirements and ensure optimum utilization of resourcing team.

- Fulfillment of current open positions, and proactively preparing enough pipeline for all fall-outs, including creating innovative ways of hiring

- Work closely with recruiting and sourcing team leads to prepare client retention plan reports and develop client retention strategies

- Ensure that client performance goals are monitored and recruiters achieve performance goals on their clients

- Follow the client induction process and ensure new clients are satisfied & retained with Mint RPO- s service and quality

- Maintain adequate oversight on existing clients to consistently maintain a high level of performance

- Anticipate client concerns and proactively resolve them

- Responsible for the Profit & Loss of the entire US Operations. Ensure revenue and operational goals are met.

- Generate new business through business development activities

- Assign tasks and clients to sourcers and recruiters based on their strengths

- Coach top performing employees and assists in grooming them for leadership positions at Mint RPO

- Ensure high team productivity at all times

- Conduct and participate in induction & training of new hires

- Assist in hiring and retaining top performing Recruiters for Mint RPO

- Ensure recruiting team develops a culture of accountability, pay-for-performance, and respect for all employees while maintaining a pleasant work environment

Requirements:

- A minimum of 8 years of experience in managing Sales/Delivery /Recruitment Operations of a mid to large Staffing company

- Experience in Managing Team Conflicts, Competency Management, Attrition is a definite requirement

- Should have worked under high pressure, time sensitive, highly visible position

- Ability to understand and follow Management instructions

- Attention to detail, Self-driven, ability to work independently, competitive and passion for success

- Ability to persuade

- Outstanding Communication and Convincing Skills

- Strong analytical, mediation and problem resolution skills

- Demonstrated leadership skill with a bias toward action, supporting a culture of ownership and learning

- Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the management team