Business Head - Operations - BPO

Position - Ops Head - SV

Job Location: Bangalore,KA

Job description (Must Have - MH / Good to Have - GH)

List 3 / 5 must have specifications

A. MH - Strong telesales operations experience.

B. MH - Managed 70+ member telesales team.

C. MH - Should be able to get into details, even work with agents if needed,

D. MH- Managed Inside sales / Outbound sales.

E. GH - Have worked on generating a revenue of 100+ cr.

F. GH- Strong with Data, understanding of funnel and conversion improvement method.

G. Appointment Settings

H. Visit by Buyers/ clients (Especially operations where fixed time is sought from the buyer)

Target Industries / Scope:

A. Proptech

B. Matrimonial

C. Automotive tech

D. Insurance tech

E. Telesales

F. Amex

G. Ed tech (visits arranged at the centers)

H. Wedding (Event venue)

I. Interiors:

Other similar industries

Key stakeholder / teams

A. Sales Development Head

B. Sales Team

C. Product team

D. Customer Success Head

E. Program Manager

F. Business Head

- Success Parameters

Core KPI's :

A. Revenue delivered

B. Conversion from leads to Visits and Repeat visits

C. Quality of Visits measured by revisit intent/revisits

Job well done will look like:

A. Generate revenue of 100+ cr yearly.

B. People Management style, Leadership skills, Great taskmaster, BQ Management.

How/What does the role require the person to do to produce this outcome?

A. Increase productivity of sales and telesales.

B. Strong people management skills.

C. Performance management, BQ Management. Metrics the person is supposed to track.

A. Productivity of Sales.

B. Lead funnel Management

C. Track the number of site visits happening.

D. Conversion from leads to visits and repeat visits

E. Quality score via Audit, re-visit intent

F. Distribution of Visits (Track and avoid skew)

G. Total visits, Visits done per project per week