Business Head - ITeS venture

Key Result Area:

- Manage, Maintain and deepen Key client relationships, ensure highest level of client satisfaction.

- Understand and service client's requirements, be the face of the company to the Top-notch corporate.

- Maintain proper communication and coordination with internal teams and clients to manage accounts.

- Prepare weekly MIS for client and internal management.

- Based on regular data analysis, work out new strategies to reach out to clients and ensure best results.

- Acquire a thorough understanding of key clients need and requirements.

- Take complete responsibilities for building and driving engagement with assigned clients/key accounts while ensuring retention and client satisfaction. Take complete ownership of resolving client's queries and handling escalations.

Competencies:

- Client Centricity: understand internal/external clients' (e.g. Committees, working groups, country representatives, etc.,) needs and concerns in the short to long- term and to provide sound recommendations and/or solutions.

- Diplomatic Sensitivity: understanding other people. It includes the ability to hear accurately and understand unspoken, partly expressed thoughts, feelings and concerns of others. Included in this competency is an emphasis on cross- cultural sensitivity

- Strategic Networking: working to build and maintain friendly, trustworthy and open internal and external relationships and networks with people who are, or might become, important actors in achieving strategic related goals