Business Head - Hospitality

A leading Travel Company is looking for a Business Head

Location: Mumbai

Job Description - Business Head

(A) Strategic Role:

- New business development

- Brand Building Strategies

- Identification and segregation of potential Market Segments

- Responsible for P&L Account of the organisation.

- Revenue generation through new account development and key account management

(B) Operational Role:

- Handling team of 50+ people

- Responsible for achieving sales target

- Defining the exact marketing processes and responsible for executing the same.

- Developing relevant business proposals

- Monitor market Intelligence within the industry in terms of market development, new projects, competitive activity, new customers etc.

- Handling meeting with key Customers

- Provide necessary training to sales team as and when needed

- Monitoring & evaluating the performance of sales team – by guiding them to move in proper direction

(C) Organizational Role:

- To enhance organizational effectiveness through setting up appropriate marketing strategies

- Consistent follow-through and resourcefulness, in order to achieve organizational goals and objectives.

Program Operational Leadership:

- Provide effective and inspiring leadership by being actively involved in all programs and services, developing a broad and deep knowledge of all programs of travel industry.

- Identify opportunities for the company and/or to address organizational challenges.

- Lead, coach, develop, and retain the company's high-performers

- Develop and implement training programs and retreats to expand the capacity of all staff.

- Prepare and submit an annual operational budget, manage effectively within this budget, and report accurately on progress made and challenges encountered.

External Relationship Development:

- Manage and cultivate existing relationships with Customers and supplier Management and expand recurring revenue streams.

Responsibilities

Reporting to the CEO/CMD and the Board of Directors, Business Head will lead all internal operations and will have the following responsibilities:

- Working in partnership with the Management, create the strategic plan and implement new processes and approaches to achieve it

- Serve as the internal leader of the organization:

- Coordinate the annual operations plan and budget

- Lead the performance management process that measures and evaluates progress against goals for the organization

- Provide for all staff a strong day-to-day leadership presence; bridge national and regional operations and support an open-door policy among all staff

- Ensure that all programmatic partners renew their contracts

- Develop curriculum, tools, and training that meet cost guidelines

- Cultivate the values of the company within the organization

- Analyze the current technology infrastructure and scope out the next level of information technology and financial systems that support the growth of specific programs and the organization overall Budgeting

- Development and implementation of systems for reporting, measurement and supporting local revenue generation.

- Administrative aspects of the organisation.

- Quality Assurance

- Periodic review on Customer satisfaction survey

- Responsible for the overall operation of the organisation in accordance with the approved budget while providing the Customer with the maximum value for the money spent.

- Develop and implement business strategies for Flight team and Holiday Team and lounge operations that are aligned with our overall mission, vision values and strategies.

- Create an environment for employees that is aligned with the company culture through constant communication and reinforcement.

- Communicate and reinforce the service vision of the company to the employees.

- Responsible for overall quality assurance of the services rendered by both Flight team and Holiday team.

- Develop and implement strategies in coordination with HR and practices that supports employee engagement.

- Respond to customer concerns.

- Work to achieve revenue and profit goal

- Assist in the implementation of the sales and marketing plan.

- Increase sales by coaching employees on effective sales techniques.

- Maximize productivity by using forecasting techniques.

- Prepare monthly/yearly budget and MIS reports.

Key Qualifications

As a prerequisite, the successful candidate must believe in the core values of company and be driven by the mission. The candidate should demonstrate a passion for breaking new ground to lead travel industry. Beyond that, we are seeking a candidate that has proven experience in scaling a multi-site organization and a demonstrated ability to both lead and build the capabilities of a driven, bright, diverse team.

As noted, this is an organization driven by the values of its people, so experience in managing a “values-driven” organization will be highly prized. Additional requirements are:

- Results-proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen including problem solving, project management, resource management and creative resourcefulness

- Strategic Vision and Agility-ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan

- Capacity Building—ability to effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly

- Leadership and Organization-exceptional capacity for managing and leading people; a team build who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed

- Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary

- General Management—thorough understanding travel industry; broad experience with the full range of business functions and systems,in the travel industry.

Kindly send you updated CV at the earliest or refer the same to friends and colleagues.

Juhena Rodrigues
Avenues Consulting
Mumbai
DIRECT : +91 22 265546606
URL: www.avenueshr.com