Business Head - Big Box - International Business - Courier/Freight/Transportation

To set up the B2C Supply Chain and Logistics of the Big-Box business Vertical ( Consumer Durables Hard good, furniture etc) by developing the best in the world process for

- Speed

- Visibility & Brand

- Experience at door step

- Create a 150 Cr P&L within 2 years

- 20 % Market Share in this Business.

PRINCIPLE ACCOUNTABILITIES

List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results.

1. NPS Score- 65% - Process Design

- Process Innovation

- Process Training

- Process scale up

- Technology

2. Top line -150 Cr in 2 year /

20% market share - Create & Deliver the Strategic Business Plan

- Manage Client Expectations

- Build diverse Customer Base

- Drive market intelligence

3. Build a Top notch Operations team

- Hiring

- Build high performance Team

- Retention

- Flexible speed oriented workforce

4. Drive and Manage P&L for the Business effectively

- Plan for a Profitable P&L

- Design low expense cost structures

- Transparency

- Compliant

5. Innovate Path breaking / mkt disruptive initiatives to achieve :

- Fastest delivery time in the segment

- Lowest cost

- Best in class unique process

- Customer delight

- Detailed Process planning

- Customer satisfaction measurement

- Built in process to eval Cost benefit

- Process benchmarking

MAJOR CHALLENGES

Describe the major challenges faced in carrying out the job.

- Building credibility and building Scalable business model

6. KEY DECISIONS

Describe 1 or 2 typical decisions you have to make, in the course of your job.

Consultative approach with COO and key stakeholders

- Customer and business selection

- P&L impacting decisions

7. INTERACTIONS

List the job roles that you interact with inside or outside the company to enable you to meet your accountabilities)

INTERNAL (Roles or teams you need to interact with internally in the organization on a day to day basis) Operations; Finance; HR; IT etc-

EXTERNAL (Roles you need to interact with outside the organization on a day to day basis) Customers; Clients; Vendors, investors etc-

8. DIMENSIONS

List the data which will reflect the scope and scale of activities concerning your job.

(These should be quantifiable numerical amounts)

150 Cr Biz

20% market share

2 Years

SKILLS AND KNOWLEDGE

State the minimum acceptable proficiency for this job. Do not state incumbent-specific information

EDUCATIONAL QUALIFICATIONS & Experience

Not constraint for right candidate; MBA from Primer institute. 12 yrs + yrs

Start Up, Setting up business successfully.

PERSONAL CHARACTERISTICS & BEHAVIOURS

Entrepreneurial; Decisive; People centric; Assertive

Good communication skills (including listening skills)

Team Motivator and management.

Target Companies

E-commerce & logistics companies

Blue Dart; DHL; Gati; Aramex; Safe express; OM logistics; Fed Ex. UPS,