Business Division Head - Permanent IT Staffing - RPO

Business Division Head (Permanent IT Staffing) - RPO

The Business Head Role, would spearhead the Sales & Operations initiatives to make in-roads into the market with multiple service offerings, expand client base, maximize revenue & market share while ensuring profitability.

This is a critical leadership role that can define the future of our client recruitment services value proposition to the Indian market. Being a combination of a Business Development & Service Delivery role, the individual would be expected to own the end-to-end Sales & Delivery cycle - lead generation-deal closure to Client Management - Service Delivery & overall Operations.

Key Responsibilities:

- Ability to acquire Clients for multiple recruitment services.

- Able to grow the business in alignment with company business plans.

- Responsible for managing and enhancing the existing Client relationships.

- Strategic planning in developing new clients, new strategies and its implementation.

- Handling Client Management, Service Delivery, Operations and Employee Management for both sourcing and recruiting teams.

- Prioritize requirements and ensure optimum utilization of resourcing team.

- Fulfillment of current open positions, and proactively preparing enough pipeline for all fallouts, including creating innovative ways of hiring.

- Work closely with recruiting and sourcing team leads to prepare client retention plan reports and develop client retention strategies.

- Ensure that client performance goals are monitored, and recruiters achieve performance goals on their clients.

- Follow the client induction process and ensure new clients are satisfied & retained with Mint RPO's service and quality.

- Maintain adequate oversight on existing clients to consistently maintain a high level of performance.

- Anticipate client concerns and proactively resolve them.

- Responsible for the Profit & Loss of the entire Operations. Ensure revenue and operational goals are met.

- Generate new business through business development activities.

- Assign tasks and clients to sources and recruiters based on their strengths.

- Coach top performing employees and assists in grooming them for leadership positions.

- Always ensure high team productivity.

- Conduct and participate in induction & training of new hires.

- Assist in hiring and retaining top performing Recruiters.

- Ensure recruiting team develops a culture of accountability, pay-for-performance, and respect for all employees while maintaining a pleasant work environment.

- Scrutiny of Contracts to ensure adherence to company policies and payment terms.

- Responsible in coordinating with clients for payments.

Qualification And Experience:

1. A minimum of 12 years of experience in managing Sales/Delivery /Recruitment Operations of a mid to large Staffing company. In addition, prior experience in the Staffing industry, Business Development & Service Delivery management would be very useful in this role.

2. Experience in Managing Team Conflicts, Competency Management, Attrition is a definite requirement.

3. Should have worked under high pressure, time sensitive, highly visible position.

4. Ability to understand and follow Management instructions

5. Attention to detail, Self-driven, ability to work independently, competitive and passion for success.

6. Ability to persuade.

7. Outstanding Communication and Convincing Skills.

8. Strong analytical, mediation and problem resolution skills.

9. Demonstrated leadership skill with a bias toward action, supporting a culture of ownership and learning.

10. Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the management team.

11. In addition, the following is essential for the US Business Division Head Position.

12. Experienced in Recruitment (Technical & Non-Technical) / RPO & employment laws and practices.

Experienced in handling Clients - Direct / Indirect with good understanding of the Staffing-RPO market / Industry.