Business Development Manager - Relocation Services

Strategic (Contributory role):

- Identify and maximize revenue enhancement opportunities on aspects of the move process

- Undertake proactive measures to convert potential enquiry into business

- Assist in branding and marketing activities at various forums/industry events

Financial (Direct Ownership):

- Prepare quotations, negotiate and close deals to achieve the revenue targets as per AOP

- Accurately forecast and analyse revenue, profitability, margins, ensure timely and accurate invoicing, and

monitor collections

Business Development (Direct Ownership):

- Achieve the sales targets as defined in the annual AOP and ensure business profitability

- Acquire new customers by building relationships and maintaining relationships with existing customers

- Create and manage customer pipelines

- Create sales pitches/proposals for the full range of Relocation services

- Timely follow up on potential clients through sales visits/calls

- Create reports on business development activities, opportunity, conversion ratio and branch sales

- Liaison with the pricing and branch move management teams to ensure customer retention, business continuity and closure of contracts

- Intervene and facilitate resolution in cases of agent escalations

Customer (Direct Ownership):

- Build, sustain and leverage long term relationships with key clients to ensure increase in market share

- Ensure high levels of CSAT scores by delivering high quality, timely services and ensuring customer delight across all interactions