Business Analyst - KPO

Responsibilities:

- Market Research - Conduct research on market trends and identify opportunities for growth.

Data analysis:

- Analysing business and industry data, including financial reports and KPIs to support decision-making.

Project management:

- Participating in project management activities, track progress and ensure they are completed on time.

Process improvement:

- Assessing options for process improvement, including business process modelling

Collaboration:

- Working with internal teams, such as Marketing, Human Resources, Knowledge Management and Information Technology, to ensure a quality service.

Reporting:

- Preparing reports and presentations based on analysis and proposing action plans.

Stakeholder communication:

- Identifying and communicating with key stakeholders aligned business objectives.

Other responsibilities may include:

- Influencing stakeholders to support business projects

- Assisting with project management

- Coordinating with different departmental teams

- Testing business processes

- Converting roadmap features into smaller user stories

- Identifying automation opportunities

- Creating reports, dashboards, and visualizations