KEY RESPONSIBILITIES:
- Managing Business Requirements:
- Tracking Business's IT Requirements and regular status updates
- User Expectations Management on quality, testing, design
- Responsible for ensuring dashboards to stakeholders
- Business Consultancy:
- Partner with Business to understand their IT needs and discuss possibilities based on existing system capabilities and suggest realistic solutions
- Analyze existing business processes to understand Business's need to improve operational efficiency
- Solutions Implementation:
- Interface between Technology and Business and is responsible to propose end-to-end quality solutions
- Responsible for detailed analysis of the Business Requirements from functional standpoint
- Responsible for end-to-end solution design in-line with robust architecture practices
- Responsible for ensuring all possible business scenarios are covered
- Responsible to own & work with Production Support teams to solutionize Production Defects & adherence of governance process including RACIS matrix
- Sustenance:
- Responsible to maintain the SLA for L1, L2 & L3 teams
- Responsible for weekly meetings & dashboards with respective business teams
- Support in application monitoring, performance, System tuning, up-keep & hardening
- Managing the knowledge repository & periodic trainings to team
- Support in upgrades(n-1)/VAPT/License/Compliance
- Support - compliance/IS/data leakage open points for the system
- Support DR Readiness & completeness, system audits
- API enablement/common capability creation
- Maintain System/service/response time and SLA's
Measures of Success
- Execution measures:
- Adherence to Quality and schedule
Key Relationships (Internal /External): Both
Key competencies/skills required:
- Insurance knowledge (Must), LOMA (preferred)
- Good Communication Skills
- Insurance Knowledge
- Vendor/Stake holder Management
Desired qualifications and experience:
- Bachelors degree in an engineering discipline from a reputed university / institute OR MCA from a reputed university / institute
Knowledge and skills required:
- 4+ years of relevant PAS experience and Should be working or should have worked with large reputed organizations
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