Business Analyst - IT

Business Analyst - IT (BFSI preferable) Immediate Joiner only

Must have Skills :

- A minimum of 3 years of experience in business analysis or a related field.

- Exceptional analytical and conceptual thinking skills.

- The ability to influence stakeholders positively and work closely with them to determine acceptable solutions.

- Advanced technical skills.

- Excellent documentation skills.

- Fundamental analytical and conceptual thinking skills.

- Experience creating detailed reports and giving presentations.

- Competency in Microsoft applications including Word, Excel, and Outlook.

- A track record of following through on commitments.

- Excellent planning, organisational, and time management skills.

- Experience leading and developing top-performing teams.

- A history of leading and supporting successful projects.

Good to have Skills :

- Project Management skills

- Experience in QMS and ISMS processes

- Data Security awareness and policy implementation

- Experience in Banking and Financial Services

Profile expectations :

- Working closely with the project manager(s) and business lead(s) in documenting new changes required including new harmonised processes, functionalities and features

- Documenting and translating business functions and processes.

- Gathering, documenting and mapping business requirements, initially at a high level so they can be clearly presented to Steering Groups and business leads and then translated into low level requirements which will be shared with business SME's and maintained through the life of the project.

- Participating in, and where necessary leading, functionality testing and user acceptance testing.

- Supporting the business with data cleansing and data quality improvements.

- Analysing, documenting and communicating testing results to project stakeholders.

- Gathering critical information from meetings with various stakeholders and producing useful reports.

- Comfortable with gathering, and providing 360 degree feedback, for self and project stakeholders.

- Supporting the project manager with plans and RAID logs and deputising for holidays or other absences.

- Regular 121 updates will need to be conducted with the project sponsor, key stakeholders as well as business SME's allocated to the project.

Social Media Analyst : To document its business support and fulfillment processes as well as help create a knowledge base that will enable the process execution team members to be trained up and when necessary, refer to for how to execute support and fulfillment processes.

The objectives of the role :

- Needs to understand existing processes and documentation on the fulfilment process

- Through discussions with customer, understand and enhance the documentation to update the content related to fulfilment process. The end objective being to create a comprehensive fulfilment knowledge base.

- Should be able to create comprehensive documentation of processes and training material.

- Identify and elucidate requirements for automation of fulfilment processes.

- Hands on Salesforce (good to have)

- Coordinate between the offshore BPO executives and the end customer, help in assigning tasks, track tasks, doing peer reviews, etc.

- Should be willing to work in US business hours.(4:00pm IST-12am IST)