- Work as Business Analyst and work closely with Operations team in COS to identify opportunities that can result in capacity save, efficiency, enhance client experience.
- Able to create business case for the identified opportunities within COS function or through Line of Business.
- Create E2E flows for processes reviewed and business cases.
- Do Pre analysis on the identified opportunity: Reviewing and mapping current processes
- Do Post Analysis on the identified opportunity: Propose Solution and execution for future state by exploring all possibilities within Client Delivery capabilities - e.g. Ui Path Robotics, Tech with Ops solutions, Alteryx, VBA Macro, Tableau etc.
- Critical thinking, problem solving skills, business analysis experience.
- Will provide ongoing support to stakeholders for BAU activities.
- Will be working collaboratively with multiple stakeholders e.g. Technology, Ops team, LOB, etc. to execute mid-level projects and manage stakeholders.
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