Business Analyst - eCommerce

- Define requirements for reporting, customer behaviour, and technical performance metrics, and work with technical teams and product managers to integrate into our development schedules

- Identify opportunities to improve metrics and define reports that provide senior stakeholders with clear visibility to business performance

- Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions

- Develop, implement, and automate processes to collect and manage usage data from multiple sources

- Partner with internal and external market research teams to analyze our customers and the competitive environment

- Derive insights from customer feedback and usage data and provide input into new product development