Business Analyst - Digital Transformation - Mobile Banking

Knowledge & Experience / Qualifications (For the role - not the role holder. Minimum requirements of the role)

Knowledge

- Good understanding of Global Change Delivery Business Transformation Frame works and best practice techniques

- A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery

- Outstanding understanding of HSBC Group structures, processes and objectives

- Very strong knowledge of the external environment - regulatory, political, competitors etc.

- Basic Business re-engineering knowledge

- Business analysis, requirements gathering and design techniques

- Change management and implementation management techniques and approaches

Experience

- Proven track record as an outstanding analyst, consultant and/or project manager

- Overall financial services industry knowledge with specific functional expertise

- Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects

- Exposure to business case development and a sound understanding of how design enablers underpin business benefits

- Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).

- Effective communication, inter-personal and negotiating skills

- Excellent decision making and problem solving ability

- Sound judgmental skills to identify and resolve problems

- Experience of managing resources using appropriate communication, delegation and planning skills

- Ability to motivate and lead people, employing appropriate management styles

- Proven ability to work across regions whilst maintaining a global perspective

- Proven ability to work with senior stakeholders and business sponsors

Capabilities

- Business Analysis & Design

- Achieving Excellence

- Delivery at Pace

- Impactful communication

- Business Case and Benefits Realisation

- Change and Implementation Management

- Planning and Plan Management

- Stakeholder Management

- Problem Solving and Critical Thinking

- Collaboration

- Commerciality

- Process Re-engineering

- Resource and Team Management

- Consultancy

Qualifications and Accreditations

- Certified Business Analysis Professional (CBAP)- Expected to work towards qualification

- Lean Six Sigma Green Belt

- Degree in Business Information Systems or a related field

- Degree in business administration / management / economics, engineering and science