Business Analyst - Customer Insights & Analytics - Consulting Firm

Hiring - Business Analyst - Customer Insights & Analytics for a Global Client in Bangalore

Job Profile:

- This is an excellent opportunity for a strong business analyst to work in an international company in a newly built customer insights and analytics team.

- The business analyst in the customer Intelligence team is responsible for systematically analysing customer data to leverage the insights from these analyses to increase marketing effectiveness (for new and existing) customers and to help improve the customer experience.

- He or she will be responsible for designing and running high impact customer analyses across various business units and in helping to answer complex customer related questions by applying structured and technical problem solving techniques.

- Design and run high impact customer analyses to support various business units in answering customer related questions.

- Execute various customer analyses around customers such as RFV (recency, frequency, value analyses) or repeat customer behaviours across all businesses.

Desired Profile:

- Experience in an analytics role, preferably in the field of customer, product or marketing with a strong focus on creating analyses and delivering customer insights

- Experience working with SQL to analyze, explore, and mine large data sets to support reporting and ad-hoc analysis

- Strong data & analytical skills & track record of delivery. Proven experience designing and performing complex data analyses

- Proven experience building compelling and engaging data visualization and presentation.

- Strategic understanding ability to connect data, analytics and strategic thinking

- Strong attention to detail and accuracy of output

- Experience with Google Data Studio and Google Big Data

- High competency in Microsoft Excel and Google Sheets

- Excellent planning, organizational, and time-management skills