Business Analyst - CRM/Salesforce - BFS/Education

CRM/Salesforce business Analyst

Responsibilities :

As a CRM (Salesforce) Specialist, you will be expected to do the following:

- Ensuring optimal performance of Salesforce systems and products

- Provide consulting and coaching around best practices in Salesforce administration and implementation to enhance user experience

- Managing Salesforce roles, profiles, sharing rules, workflows, and groups. Thorough understanding on Salesforce Leads, Opportunites etc

- Work on Salesforce automation to streamline processes

- Manage multiple stakeholders' engagements and work with associated team members to understand projects, facilitate business process analysis sessions, and develop technology solutions for these teams

- Day to day administration, troubleshooting, and maintenance of the connected Salesforce platform

- Proactively recommend new features and improvements to optimize and grow the use of the platform

- Design, build, and deliver tailored Salesforce solutions for the business using Salesforce and other connected technologies

- Build sales dashboards, performance metric reports & visual models and ensure their timely & error-free delivery to guide strategic decisions and drive performance

Profile/ Qualifications/Experience :

- Engineer. MBA (optional)

- 4-6 years of experience in CRM process design and implementation in a reputed organization

- Proficient in Salesforce & other CRM software such as Lead Square, HubSpot etc

- In-depth knowledge of Salesforce products and their functionalities with experience in the administration and maintenance of Salesforce systems.

- Exceptional ability to create and maintain Salesforce databases and generating Saleforce reports

- Proficiency in creating Salesforce profiles, allocating roles and managing access

- Ability to provide Salesforce training and end-user support

- Strong presentation and communication skills

- Proficient in Microsoft tools (Word, PowerPoint, Excel, Teams, SharePoint)

- Extremely high ownership, self-starter and work in a constantly-changing and fast-growing environment

- Adept at establishing collaborative and trusting relationships with the business's key internal leaders and stakeholders to ensure buy-in for key initiatives

- Must be hands-on with willingness to deep dive into any issue to get a resolution.