Business Analyst - Business Process Re-Engineering

Account-abilities

Process/ Team Goals

- Business Process Re-engineering - create business processes from scratch along with the business teams, identify existing process bottlenecks, and streamline the same

- Ensure maximum automation in the processes

- Identify and KPI's and PPI's of the processes

- Work with digital partners for the implementation

- MIS design

- Operational Dashboards design

- Rationalization of reports

- Document and maintain process repository and version control

KPI's

- Customer Satisfaction in terms of seamless integration of physical and digital touch-points

- Digitization and Scalability of the processes

- Efficacy of the dashboards

Key Relationships

- Business Teams

- IT Team and Digital Partners

Qualification

- B.Tech/BE - Computer Science & MBA

- 8-10 years of total experience

- Out of this, at least 4 years in Process design/engineering preferably manufacturing domain

- Experience in digital transformations desirable