Business Analyst (BFSI)
- Experience in Banking and Financial Services is a must.
- Should have led / played significant role in end-to-end digital transformation programs in Agile environments
- Retail Banking wealth management
- Retail lending, and investing concepts
- Mortgage
- Credit Card processes
- Contact Center Optimization experience - IVR, Browser changes under Digital channels
- Branch optimization
- Current state research, data gathering and analysis
- Data analysis and modelling
- Process analysis and documentation
- Business requirements gathering from CLIENT stakeholders
- Business requirements definition and prioritisation
- Traceability of business requirements into solution design to confirm linkage of business functionality/expectations in any new proposed solution
- High level business solution design, which may cover aspects of customer journey design, policy design, business process design, business procedure design, organisation/people design and high-level functional systems design (for example, architecture, use cases)
- Evaluation of relative costs, benefits and obstacles of potential solutions
- Traceability of requirements and solution design into subsequent system design activity, through liaison with the CLIENT Software Delivery team in order to confirm technical designs follow the business design
- Analysis to support key decisions made by the Project sponsor or steering committee
- Align the analysis effort to SAFe methodology.
- Overall :
- Business requirements gathering
- Business flow creation and optimization
- User stories and business requirements documentation
- Support in UAT Testing
- Support in operational readiness
- Support in Release Management
- Track operational benefits and support in risk management
- Change propagation and training support
- Conduct impact analysis
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