Business Analyst - Bank

A Leading foreign bank is looking to hire Business Analyst for their offshore development center with 2-6 years of experience.

Job Description:

The role of a business analyst is to support the ODC Performance Management & Analytics function as well as Group Corporate Services functions in designing and managing a consistent performance management framework across all ODCs. A key element of this role is to identify optimal solutions to deliver meaningful data and value-add in terms of the analysis of that data.

Job Description

The role remit is wide and flexible depending on the successful candidate's interests and aptitudes. Core responsibilities include:

ODC Dashboards, analytics and standardization:

- design, coordination and delivery of all ODC performance metrics and reporting

- this will include capacity management and cost optimization initiatives within ODCs as part of key projects.

- communication of metrics, findings and analytics to agreed audience

ODC Performance improvement:

- work with IT and functions to standardize all infrastructure, tools and methodologies across ODCs in order to optimize performance.

- this will involve identifying and executing infrastructure improvements (e.g. latency) and systems & applications improvements as well, including 3rd party tools / platforms.

ODC Process management:

- post implementation and RtB monitoring & reporting of ODC performance standards

- application profiles monitoring vis-a-vis OBIs and approved processes

- functional Pex / throughput coordination for tracking targets versus plan

- change management tracking and effectiveness

- maintaining regulatory (in-country and overall) checklists applicable to ODCs & ROs and interface / reporting to the COO Risk area on these topics.

- acting as the main point of contact for any ODC metric with exposure to various stakeholders in providing regular updates at the respective functional management committees as required.

- having a full understanding of group wide Outsourcing & Offshoring policies and support functions in adhering to those policies. This will include delivering education on how to comply with these policies.

- Awareness of the OBI process and requirements as they relate to offshore application usage.

- ad-hoc support for functional management team: preparation of materials, team community building exercises, small-scale project execution

- working closely with other business analysts across the immediate team as well as the wider GCS function.

- supporting Vendor Relationship managers, ODC site managers, GCS management teams and functional teams as necessary as part of the remit.

- support and furtherance of Group Corporate Services objectives and vision statement.