Business Analyst - Analytics - Payments Team - eCommerce

A major E commerce client is looking for a candidate for the below mentioned position.

Business Analyst - Payments Team (MAPS)

Role Details :

- Provide historical and real-time performance reports to respective BU on performance with high-level data while also providing detailed and in-depth analysis on results.

- Works with payments business teams to prepare, analysis, compile reports and present data to key stakeholder.

- Develop & maintain standard data templates for business and partners and applies learning's and inputs to improve overall payments business.

- Maintain & report schedule adherence with banks and payment gateways

- Review historical metrics and benchmark new targets and goals for the platforms while keeping business goals and targets at the forefront.

- Clearly identify areas that are impacting quality and payments performance and present to business teams with results.

- Responsible for managing key relationships with banks and give actionable insights from data analysis.

- Compile statistical data and write narrative reports summarizing trend analysis/quality assurance findings and recommendations.

- Analyzing performance data identifying bottlenecks and recommending resolutions.

- Daily Interaction with product teams and PG managers on analysis looking at actual vs. forecast.

- Ongoing development of ad-hoc reporting for the payments business based on projects.

- Detailed reporting on specific reason codes that are impacting payments metrics.

- Looks for ways of automating reports that brings efficiency into the system.

Required Skills :

- Strong command of Excel and other MS Office programs.

- Previous experience in payments space (Retail Banking, Online payments, payment gateways, M-Comm etc. is desirable. Working knowledge of SQL and other SAS skills

- Previous experience of reporting & working with data analytics at decision-making levels is required.

- Ability to work under pressure in a fast-pasted dynamic environment. Consistently maintains calm demeanor - able to maintain control with confidence and ease, while remaining flexible amongst the changes in a fast growing business.

- Clear thinking and logical with an ability to deal with ambiguity.

- Must display fine attention to detail - successfully completes tasks requiring deep attention to a high volume of detailed information with the ability to build quality process into job functions.

- Efficiently manages time based on continual evaluation of priorities, meets deadlines with high quality deliverable reflecting complete understanding of expectations, able to multi-task.

- Excellent analytical and mathematical skills.

- Takes pride in own work and understands the importance of teamwork.

- Prior experience in handling large amount of complex data and dealing with multiple metric reporting (MIS) is preferred.

- Good communication skills - ability to articulate data is important.