Brillio - Practice Operations Director

About Brillio:

Brillio delivers disruptive digital solutions across capabilities such as Design Thinking, Product Engineering, Data Analytics, Digital Front Office, Digital Infrastructure through a team of 4,000+ experts technologically elevating 200 companies globally. Our core values of Customer success, We Care, Entrepreneurial (mind set) and Excellence - drive everything that we do, from the very first day.

Job Description:

Workforce Planning & Optimization

- Ensure right person in the right seat and ensure projects starts with the right team

- Define and manage role pyramid

- Capacity planning for talent hiring - lateral + freshers and drive internal fulfilment

- Setup process to ensure high quality talent joins the team; work with Talent Acquisition and Practice leadership

- Ensure availability of high quality and ready to deploy bench

- Work with Practice Leadership team and L&D team to drive training plans

Commercial transformation and Operation

- Drive forecast accuracy within predefined levels for Revenue, Delivery Margin, Bench and Contribution Margin

- Budget and P&L management to ensure costs are aligned to revenues

- Conduct Forecast vs Actuals analysis and derive improvement actions

- Drive Margin Improvement program

- Setup Pricing Governance to ensure new deals are sold at right margins

Execution Excellence

- Setup and execute operational cadence and rigor - revenue management, demand management, bench management

- Provide insights and intelligence to Delivery Leaders to make right decisions

- Identify opportunities for automation and process streamlining that can reduce operational overheads from Leadership team

- Drive month-on-month and quarter-on-quarter improvement in Operational Metrics