Briefing Manager - Client Engagement - Consulting Firm

Primary Responsibilities:

- The Briefing Manager develops client briefings to showcase solutions, build & strengthen business relationships, develop strategic partnerships, and drive business results further with the result of collecting higher revenue for the company.

- The Briefing Manager will work in tandem with the Account Team to strive to increase client satisfaction, build relationships, and consistently exceed client expectations.

- This role will also involve planning, facilitating and following up on the briefings. In addition, this person will be able to think and act strategically while having the ability to execute necessary operational and technical tasks. Presentation skills, emotional intelligence and public speaking are an integral part of the role.

Job complexity:

- Work in conjunction with the Account Team to develop a customized briefing agenda, schedule and conduct pre-briefing meetings to deliver a briefing that is specific to the expressed clients needs and desires.

- Lead the internal teams to share the clients objectives, sales opportunity, client background, any challenges, and insights that will help the subject matter experts craft their discussion specific to the audience.

- Liaise with internal teams to identify the most effective subject matter expert for the discussion and secure their committed support of leading the session.

- Work with virtual teams in a collaborative manner to ensure successful planning and follow up for the briefing

- Ensure all briefings are led and executed effectively.

- Serve as the point person responsible for overall briefing and addressing any issues that arise.

- Facilitate briefings by ensuring the dialogue is in alignment with the client's objectives, provide time management, handle speaker transition, and assist with relationship building.

- Compile client feedback, conduct analysis, and generate metrics for the briefing to key partners / internal participants.

- Engage closely with EBC staff to ensure they are aware of impactful changes to briefing.

- Willingness to do - whatever it takes- in the interest of world-class client engagement and account team experience.

Qualifications: 

KNOWLEDGE/SKILLS/ABILITY:

- Work within high volume workload balance and prioritization.

- Excellent written and verbal communications

- Proficient business skills and experience working with senior level management including Director, GM, and CxO level audiences

- Applied sense of urgency and ability to achieve results