Brick&Bolt - Director - Sales & Customer Service - IIM/IIT/ISB/MDI/FMS

Job Summary :

- You will head the Sales and Customer Service Operations at Brick&Bolt and part of the core team. You will also be leading the team for inside & outside sales and customer support and vendor management team and looking after complete B2C sales of the company.

Responsibilities and Duties :

- Sales & Conversion - Lead the sales-ops team and efforts at Brick&Bolt. Inside and Outside sales experience. Meet customer in person whenever required and move them forward in the conversion pipeline.

- Customer Operations - Leading customer operations efforts to make it efficient and effective.

- Consistently outperform sales and revenue goals through the development of aggressive and successful business initiatives.

- Manage other sales operations functions, such as sales forecasting, sales activity reports and productivity

- Process Oriented - Data centric in approach and come up with the smart & efficient processes for amazing customer experience.

- Tracking - Tracks each service request and make sure that the same are converted into projects.

- Team Management - Lead a team of individuals consisting of sales professional, business development, customer support folks.

- Work with the products team to improve the CRM interface and interfaces for customers.

- Demonstrates high level of integrity, and strong work ethic.

What you should have :

- Sense of scrappiness, high energy levels and do whatever it takes to creatively and effectively achieve your goals

- Strong analytical and advanced decision making skills

- Grad or Post-grad from IITs, IIMs and other premier institutes

- Minimum 5 years of experience

- Past experience in customer operations and sales.

- Past experience working in construction or real estate domain is preferred.

- Amazing communication skills

Benefits :

- Work on one of fastest-growing start-up with the potential to influence an enormous market and positively impact millions of people

- Collaborate with dynamic and passionate peers across the company, who will challenge and stimulate you every day

- Build and earn ownership of a key part of our business while working directly with the company's leadership team

- Competitive salary and benefits

- Fun startup working environment in a beautiful office in heart of Bangalore