Branch Sales Manager - Bank

Job Overview:

- As a Branch Sales Manager for CASA (Current Accounts and Savings Accounts), you will be pivotal in driving the business growth of current and savings accounts.

- You will lead and motivate your team, ensuring high service quality and compliance with regulatory standards.

- Your role involves both strategic and operational responsibilities, including recruitment, training, and customer engagement.

Key Responsibilities:

Business Mobilization:

- Drive acquisition and growth of current and savings accounts.

- Achieve set targets for account openings, deposits, and overall business value.

- Team Leadership and Training:

- Recruit, train, and develop team members regularly.

- Organize and conduct training sessions to enhance team performance and product knowledge.

Lead Generation:

- Plan and implement various lead generation activities to drive branch growth.

- Monitor and evaluate the effectiveness of lead generation strategies.

Customer Relationship Management:

- Act as the main point of contact for resolving customer grievances.

- Support team members in high-priority customer meetings and calls.

Service Quality Assurance:

- Ensure that branch services meet or exceed established quality standards.

- Oversee the adherence to service protocols and customer satisfaction.

Compliance and Documentation:

- Ensure accurate and complete documentation for new account openings.

- Guide the team on KYC (Know Your Customer) norms and regulatory requirements as per RBI guidelines.

- Verify that all necessary documents are collected and meet compliance standards before submission to RPCs (Regional Processing Centers).

Operational Support:

- Provide guidance and support to team members regarding operational procedures and compliance.

- Regularly review branch operations and make improvements as needed to enhance efficiency and effectiveness.

Required Skills and Qualifications:

- Experience: Proven experience in branch sales management, with a strong track record in CASA business development.

- Leadership: Demonstrated ability to lead, motivate, and develop a sales team.

- Customer Focus: Strong customer service orientation with excellent problem-solving skills.

- Compliance Knowledge: In-depth understanding of KYC norms and RBI regulations.

- Communication: Excellent interpersonal and communication skills, both verbal and written.

- Experience: Prior experience in a similar role within a private bank or financial institution