Branch Relationship Manager - Retail Liabilities - Branch Banking

Company : Kotak Bank

Job Title : Branch Relationship Manager - Branch Banking

Level : M3-m4

Department : Retail Liabilities

Location : Multiple locations across India

Job Role :

- Develops new and expands existing High Net worth Customer relationships for liabilities.

- Ensures high levels of customer service orientation and application of bank policy.

- Cross sells existing bank products to customers.

- Informs customers of new products or product enhancements to further expand the banking relationship.

- Plans and conducts special sales initiatives and events for prospective and existing clients.

- Coordinates with other group companies to provide seamless access to other products.

- Maintains complete relationship record for assigned customer accounts.

- Tracks customer complaints/queries and turnaround times for customer satisfaction

Skills/Knowledge prerequisites :

- Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service.

- MIS generation

Educational Qualifications :

- Graduate / Postgraduate Experience Profile

- Graduate 4 -6 years of experience AMFI / IRDA

Post Graduate : 2 -4 years of experience AMFI / IRDA Personality Traits

- Customer orientation

- High energy and drive