Branch Relationship Manager - Life Insurance

JOB SUMMARY

Is responsible for managing, developing & supervising the team with a key focus on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets.

KEY RESPONSIBILITIES:

- Identify, interview and select sales executives with support from HR.

- To meet the following productivity measures for the unit: Premium per executive, case rate, persistency, retention and a high % of executives exceeding planned productivity standards

- Exceed revenue targets

- Undertake joint field work with executives and observe/demonstrate successful selling skills

- Conduct Fortnightly performance review (PRP) with executives

- Help executives use the GOLD system for maximizing business from a given target market

- Supervise daily activity plan of all executives to ensure that these are being fulfilled as per the desired levels

- Ensure that all executives under supervision perform 100% as per the companys rules and regulations wrt. Need based selling, Compliance and Customer service

- Effectively manage, track and convert leads provided by the in-house telemarketing unit.

- Engage with customers to provide quick response to customer queries, provide customer service.

- Assist in Direct customer service policyholders complaint resolution.

- Ensure retention of in his allocated book of relations.

- Educate team/ prospects about MNYL products vis- vis products of competition to enable them in taking appropriate decisions

MEASURES OF SUCCESS:

- Target Achievements (Adj. AFYP, NOP, % Penetration in assigned book of relations of team & Product Mix)

- Team G3 standard productivity (mainly case rate, case size & Collections) and % of executives consistently achieving G3 standards.

- Retention of Team

- Persistency of Portfolio

- Process Compliance

- Timeliness & accuracy of reports

- % Collection (Plan Vs Actual)

- Complaint Resolution /Customer satisfaction

Desirable in a candidate:

- Must have team leading experience for 2 years at basic .

- Should belong to Life insurance or the major experience of the career must be of Life Insurance

- Stability on an avg. of 3 years.

- Insurance experience minimum of 7-8 years .

- Age not more than 42 .

- Must be local to the location .

- Generating at least 1.5Cr+ Business annually in Current or Last Company.