Branch Operations Coordinator - Customer Service

About the Role:

- In this critical role, you will be responsible for a variety of tasks that keep our branch running efficiently.

- You will work closely with the Branch Manager and team to ensure exceptional customer service, accurate daily operations, and adherence to all company policies and procedures.

Responsibilities:

- Process and ensure accuracy of various branch transactions.

- Maintain branch inventory, including cash, checks, and other negotiable instruments.

- Assist customers with basic inquiries and transactions.

- Compile and prepare branch reports for management review.

- Liaise with head office regarding branch operations and procedures.

- Manage branch schedules and ensure adequate staffing coverage.

- Oversee branch security measures and ensure compliance with all safety protocols.

- Stay up-to-date on all company policies and procedures and train branch staff as needed.

- Perform other duties as assigned by the Branch Manager.

Qualifications:

- Minimum of 3-5 years of experience in a customer service or operations role.

- Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.

- Excellent attention to detail and accuracy.

- Proficient in Microsoft Office Suite and other relevant software programs.

- Exceptional communication and interpersonal skills.

- Ability to work independently and as part of a team.

- A positive attitude and a commitment to providing outstanding customer service